HOW CAN I CHANGE MY SHIPPING ADDRESS?
By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
HOW DO I ACTIVATE MY ACCOUNT?
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at sales@vistacosmetic.com
WHAT ARE THE PAYMENT METHODS AVAILABLE?
At the moment, we only accept Credit/Debit using Stripe and Paypal payments.
HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?
Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal Express Checkout Option. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to our store system for your order.
It's fast, easy & secure.
CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?
Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.
For more details, click here to see how Paypal works for you.
WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)
We take such matters very seriously and will look into individual cases thoroughly. Any Item that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected Item and your D.O (Delivery Order) to us at sales@vistacosmetic.com (if applicable).
We regret to inform you that no refunds will be given for orders that fall under the below categories.
1. In the event of damaged packages received, we will require photo proof of the affected packages and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the package to you at no cost, subject to availability. In light of this, any Item that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at sales@vistacosmetic.com
2. In the event of lost mail, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
Due to High Demands, Customers should expect to receive their orders within five (5) to ten (15) working Business days upon payment verification. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?
It is a Free Shipping Site Worldwide. No Shipping cost is applied.
HOW DO YOU SHIP MY ORDERS?
All your orders are sent via Trusted Shipping Carriers to ensure timely delivery.
